•  What is the drop off and/or pick up time for boarding?

   Drop off/pick up hours: 

    Mon-Fri: 7:30 am-10:00 am or 4:00 pm-6:00 pm

    Sat-Sun: 8:00 am-11 am or 4:00 pm-7:00 pm

• What medical records do I need? Is my dogs Rabies tag enough? Your dog needs to be UTD on their Rabies, Bordetella (kennel cough), and DHPP vaccines. Proof of vaccination must be submitted (picture or PDF) before requesting a reservation. We do not need your dog’s medical history. A copy of your receipt or rabies certificate where the vaccination reminders are listed is good enough. You will also need to show proof of tick and flea prevention treatment. ALL dogs are required to be on a type of flea/tick treatment from May-September. Also, a clean intestinal parasite (fecal) test will be required. The fecal results can take several days to process, so plan ahead.
• How do I upload my dog’s vaccines? Sign into your account: https://caninedomain.gingrapp.com/front_end/login/email. Click “Upload Files” under the Quick Action section. We have to review the files uploaded and update your dog’s records in our system. This could take up to 30 minutes. If you try and make a reservation right after uploading the vaccines, the system will not allow you to complete the reservation. Please make sure you are requesting a reservation and uploading files during our Hours of Operation. If you are having a hard time getting the documents uploaded, you can text a picture to 915-491-8004.
• Can I request my own appointments online? Yes. You can schedule your own reservations. Training appointments need to be made by us, so give us a call or text. Head over to our Sign-Up page and click ” New Customer” to register. For existing customers click the link: https://caninedomain.gingrapp.com/front_end/login/email 
• Will my dog be kenneled all day? No. Your dog will be socialized in sessions throughout the day. They get 3-4 sessions; the duration of each session is dependent on the dog’s demeanor and how comfortable they feel in the environment. We use our Camper’s as helpers to teach your dog how to properly engage with his peers. One of our trained staff will be guiding your dog, on leash, through the room to ensure they understand how to behave in a social setting. The goal is for the dog to be comfortable and confident in Day Camp for multiple hours at a time. If your dog is comfortable and social, they will be in day camp all day.

   All dogs are different, the amount of time it takes to socialize a dog is dependent on the dog’s age and temperament.

• Does my dog have to be spayed/neutered? No, your dog does not have to be spayed/or neutered. We do NOT allow females in heat in the building, so please be sure to know when your female might go into heat and have an emergency contact ready in case they need to be picked up during their stay. Also, if we see any concerning behavior related to your dog being intact, we will let you know ASAP.
• Do I have to bring food for my dog during boarding? No. We will gladly feed your dog our house food (Purina Pro Plan: Sensitive Skin and Stomach) at no extra cost. We highly recommend you bring their food, sudden change in food can cause an upset stomach.
• Can I bring pre-cooked food? Yes. We have a freezer and refrigerator to store food in.
• Can I bring my dogs food in the original bag? No. Please bring your dog’s food in an airtight container. We live near a lot of fields and bringing paper, plastic or original bags of dog food make it very difficult for us to keep away ants, rodents and other critters that love dog food. We require a HARD plastic container for the sanitary keeping of your dog’s food for their stay with us.
• Can I bring my dogs premeasured meals in Ziploc bags? Yes. Make sure to bring them in a plastic container for storage.
• I already keep my dog’s food in a large plastic container. Can I just bring the whole container? Yes, if your dog is staying with us for a week or more. Our storage space is small. Your dog’s cubie size is 13x15x13 inches. Please only bring enough food for your dog’s stay with us. 
• What type of plastic container should I get for my dog’s food? The best option is the Gamma2 Vittles Vault Plus Pet Food Storage for 15 lbs. You can find them on www.chewy.com. You can also use a 15-20 Qt storage bin.
• Do I need to bring a bed/blanket for my dog while he/she stays with you? Beds/blankets are welcome. We have cots and blankets on hand if you would rather not bring your own.
• Do I need to bring bowls? No. We have bowls that we use and prefer that you leave your bowls at home, so they do not get mixed up with ours.
• Can my dog have toys or bones in the kennel? We do allow toys in the kennel but if they start destroying them, we remove the toy for safety reasons. Also, toys may get lost or misplaced, please double check your dog’s belongings before leaving. We allow pig ears and bully sticks for an evening snack. We do NOT allow weight bearing bones, cooked bones, or raw hide.
• How often does my dog get to go potty? All of the dogs are let out for their first potty break starting at 7:30 am. If your dog is working on their social skills, they are given potty breaks every 1-2 hours.
• How long is my dog out socializing? If your dog is good with dogs and good with people, they will be in day camp from 7:30 am-12 pm and 1-6 pm. If your dog is working on their social skills, they will have 3-4 sessions with our staff in day camp on leash, until they are confident enough to be in day camp for longer periods of time.
• What size are the kennels my dog will be sleeping in? Our kennels are either 4×3, 3×4, or 4×4.
• Can my dogs sleep together in the same kennel? For safety reasons we generally do not allow first time guests in the same kennel. We will observe their behavior for the first day or two and decide from there. We will let you know if they will be kenneled together or not, once the decision has been made.
• Can a relative come visit my dog while I’m away? Yes. They will need to schedule an appointment for each day they wish to visit.
•  What happens if my dog behaves aggressively? Dogs that may cause harm to us or other dogs will be conditioned to a muzzle. The muzzles we use are Baskerville Basket muzzles. They allow us to help the dog have safe interactions with us and other dogs. Your dog can drink water, eat food, and comfortably open their mouth with these muzzles. It is not intended to keep their mouth shut. It is simply to keep them from being able to nip or bite someone. For more information on muzzles please visit: The Muzzle Up! Project | Muzzle advocacy, Education, and Training (muzzleupproject.com)
• What if I’m not comfortable with my dog being muzzled? If you are not comfortable with your dog being muzzled please have someone that can come pick up your dog. We cannot risk injury to anyone and we do not believe in secluding a dog to a kennel 24/7.
• Does the muzzle hurt my dog? No. The muzzle does not hurt your dog and it does not mean your dog is a bad dog. If your dog is not used to having something on their face ( i.e. a halti, gentle leader, transitional leash), it takes them a bit to get used to it. Some dog’s skin is sensitive, so it can cause irritation. At the first sign of any irritation we will notify you and put some fleece around the muzzle area that is causing irritation. The muzzle is a way for your dog to safely learn to interact with others. 

Please keep in mind that boarding can be very stressful for some dogs, especially those that are not crate trained, have never been away from home or their owners, and for those that have never been to our facility. Stress can cause your dog to loose their appetite, get an upset stomach, and it lowers their immune system. Dogs under stress can sometimes try to break out of the kennel using their teeth or nails, causing body injuries. Unfortunately, there is nothing we can do to help your dog in these circumstances. If you have an anxious/fearful dog please book a couple of Day Camp days to help ease them into their boarding visit. Talk to your vet about possibly providing medication to help your dog relax while in our care. Sometimes, incorporating  medications can help speed up the training process, where eventually your dog won’t need medication to relax in their kennel while boarding.