FAQs

 

  • What is the drop off and/or pick up time for boarding and day camp?

Boarding drop off/pick up hours are:

Mon-Fri: 7:30 am-10:00 am or 4:00 pm-6:00 pm

Sat-Sun: 8:00 am-11 am or 4:00 pm-7:00 pm only.

Day Camp drop off/pick up hours are:

Mon-Fri: 7:30 am-10:00 am or 4:00 pm-6:00 pm

  • What vaccination records do I need? Is my dogs Rabies tag enough?

Your dog needs to be UTD on their Rabies, Bordetella (kennel cough), and DHPP vaccines. Proof of vaccination must be submitted (picture or PDF) before requesting a reservation. We do not need your dog’s medical history. A copy of your receipt or rabies certificate where the vaccination reminders are listed is good enough. You will also need to show proof of tick and flea prevention treatment. ALL dogs are required to be on a type of flea/tick treatment from May-September.

  • How do I upload my dog’s vaccines? 

Sign into your account through https://caninedomain.gingrapp.com/front_end/login/email. Click “Upload Files” under the Quick Action section. We have to review the files uploaded and update your dog’s records in our system. This could take up to 30 minutes. If you try and make a reservation right after uploading the vaccines, the system will not allow you to complete the reservation. Please make sure you are requesting a reservation and uploading files during our Hours of Operation. If you are having a hard time getting the documents uploaded you can text a picture to 915-491-8004.

  • Can I request my own appointments online?

Yes. For Boarding and Day Camp you can schedule your own reservations. Training appointments need to be made by us, so give us a call or text. Head over to our Sign Up page and click ” New Customer” to register or ” Existing Customer” to sign into your account.

  • How does your socialization service work? 

Your dog will be socialized in sessions throughout the day. We have a capacity of 6 “side dogs” per day. They get 3-4 sessions; the duration of each session is dependent on the dog’s demeanor and how comfortable they feel in the environment. We use our Camper’s as helpers to teach your dog how to properly engage with his peers. One of our trained staff will be guiding your dog, on leash, through the room to ensure they understand how to behave in a social setting. The goal is for the dog to be comfortable and confident in Day Camp for multiple hours at a time.

All dogs are different, the amount of time it takes to socialize a dog is dependent on the dog’s age and temperament.

  • Do I have to bring food for my dog during boarding?

No. We will gladly feed your dog our house food (Purina Pro Plan) for $5 per day. We highly recommend you bring their food, sudden change in food can cause an upset stomach.

  • Can I bring pre-cooked food?

 Yes. We have a freezer and refrigerator to store food in.

  • Can I bring my dogs food in the original bag?

No. Please bring your dog’s food in an air tight container. We live near a lot of fields and bringing paper, plastic or original bags of dog food make it very difficult for us to keep away ants, rodents and other critters that love dog food. We require a HARD plastic container for the sanitary keeping of your dog’s food for their stay with us.

  • Can I bring my dogs premeasured meals in Ziploc bags?

 Yes. Make sure to bring them in a plastic container for storage.

  • I already keep my dog’s food in a large plastic container. Can I just bring the whole container?

No. We do not have room to store large food containers. Our bin’s for your dog’s belongings is 13x15x13 inches. Please only bring enough food for your dogs stay with us. 

  • What type of plastic container should I get for my dog’s food?

The best option is the Gamma2 Vittles Vault Plus Pet Food Storage for 15 lbs. You can find them on www.chewy.com. You can also use a 15-20 Qt storage bin.

  • Do I need to bring a bed/blanket for my dog while he/she stays with you?

Beds/blankets are welcome. We have cots and blankets on hand if you would rather not bring your own.

  • Do I need to bring bowls?

 No. We have bowls that we use and prefer that you leave your bowls at home so they do not get mixed up with ours.

  • Can my dog have toys or bones in the kennel?

We do allow toys in the kennel but if they start destroying them we remove the toy for safety reasons. We allow pig ears and bully sticks for an evening snack. We do NOT allow weight bearing bones, cooked bones, or raw hide. 

  • How often does my dog get to go potty?

All of the dogs are let out for their first potty break starting at 7:30 am. If your dog is working on their social skills they are given potty breaks every 1-2 hours.

  • How long is my dog out socializing?

If your dog is good with dogs and good with people, they will be in day camp from 7:30 am-12 pm and 1-6 pm.

 If your dog is working on their social skills, they will have 3-4 sessions with our staff in day camp on leash, until they are confident enough to be in day camp for longer periods of time.

  • What size are the kennels my dog will be sleeping in?

All of our kennels are 5×8 feet.

  • Can my dogs sleep together in the same kennel?

For safety reasons we generally do not allow dogs to board in the same kennels, but if the dogs seem to be doing fine, we will consider it for their next visit.

 

 

 

 

Requirements

Registration

 You must be registered in our system before requesting a reservation. To register please visit our Sign Up option and click New Custmer. Once registered make sure to upload, email, or text your pet’s vaccines.

Proof of Vaccination

Your dog must be up to date on their DHPP, Bordetella, and Rabies vaccines. Proof of vaccination is needed before requesting a reservation. 

Puppies under 4 months of age, must have age appropriate vaccines. 

 

COVID 19

We ask that you wear a mask and follow our drop off and pick up procedures. If you’re dog is boarding we cannot take in bedding. Their food must be in an air tight container, no food bags, Ziploc bags are also okay.

Get in Touch By Phone Or email

Address

924 Gato Rd, El Paso, Tx

Phone

+1 915-491-8004

Email

info@caninedomain.pet